Support — English
Not an emergency service. If someone is in immediate danger, contact local emergency services. Do not wait for an app or email response.
Contact
- Product, accessibility, privacy and deletion help: support@muslim.atomtech.ro
- Child safety and suspected exploitation: safety@muslim.atomtech.ro
- Provider and operator: ATOM Technology, atomtech.ro
While Smart Jamat is open, severe child-safety reports target review within one hour and other in-app reports within 12 hours. General support has no guaranteed response time. Use the in-app report control first when it is available because it preserves the public call ID without exposing credentials.
Useful information to include
- App version and version code, Android version and phone model.
- Selected country/city, app language and time zone.
- What you expected, what happened and the approximate time.
- For Smart Jamat moderation, only the public call ID and visible status.
- A screenshot only after removing personal notifications or unrelated private information.
Never send
Do not send your Smart Jamat device secret, FCM token, password, private key, full backup file, identity document, precise home location or illegal imagery. ATOM support will not ask for them by email.
Common self-service paths
- Missed adhan or Friday reminder: More → Why didn't the adhan sound?
- Prayer-time source: Today → Details (the prayer-time accuracy passport), or More → Settings → Calculation → Prayer-time accuracy passport.
- Cloud cache or local history: More → Settings → Location and privacy → Privacy dashboard.
- Smart Jamat removal: More → Jamaat call → Turn off jamaat calls.
- Data deletion: Delete Your Data.